||Delivery Time(business days)||Peak Season Delivery Time(business days)|
|Super Saver Shipping||United States, Canada||5-9||7-10|
|United Kingdom, France, Spain, Germany, Netherlands, Spain, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||6-10||9-12|
|Brazil, Russia, Italy, Argentina, Chile, Mexico||8-12||10-15|
|All Other Countries||6-8||8-10|
|Latin America (excluding Brazil)||7-15|
|All Other Countries||5-8|
|Expedited||Worldwide (excluding Russia and Brazil)||3-5|
You can choose your preferred shipping method on the Order Information page during the checkout process.
*Note: Due to longer customs clearance times, Standard Shipping times have been extended to 6-8 days for Brazil and 8-11 days for all other destinations in Latin America.
What will I be charged for shipping?
Shipping and handling charges vary greatly upon the value of the materials and craftsmanship of the piece and its final shipment destination.The shipping and handling rates are clearly posted in each item's description and are non-negotiable.Please consider this when placing your order.
How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out.We would send you an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered.If it still does not arrive,please reach us by clicking the 'Contact Us' button on the website.We will get back to you shortly.
How do I ship items to a different address?
During our checkout process,specify where you want your purchase to be shipped.It can be different from your credit card billing address.You may specify any ship-to street address.
To exchange a product pls email us and inform us of the reason.We will then provide you with further instructions.The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging.When returning an item for an exchange,please ensure that your name,address,phone number and instructions are clearly indicated.All shipping costs associated with the exchange of goods are the responsibility of the consumer.
As your complete satisfaction is our top priority for long-term business between us,we offer the return and exchange instruction.Before you want to return goods,please contact us via email to discuss the problem you are having first.Most of the time we can solve the problem by giving technical support and you needn't to send anything back.
If you wish to cancel your order from our shop,please email us ASAP.You could cancel the order before the item being dispatched.